Job Type: Permanent - Full Time
Location: Broadbeach Pacific Fair, QLD
Job Category: Customer Service,Sales
About Jurlique
Jurlique is a globally recognised natural skincare brand born in the pristine Adelaide Hills. For over 35 years, we've fused nature and science to create pure, high-performance skincare powered by biodynamic botanicals. Our mission is to connect people back to nature through products and experiences that inspire wellness and self-care.
Job Description
As the Retail Store Manager, you'll take the lead across all aspects of our retail and spa operations—from driving sales to building a high-performing team and creating unforgettable customer experiences. You'll bring a hands-on leadership style, a passion for premium skincare, and a focus on empowering your team to achieve results aligned with Jurlique's values and vision.
Key Responsibilities
Customer Experience & Sales
Deliver the signature Jurlique experience with warmth, expertise, and authenticity.
Inspire and coach your team to meet and exceed sales targets and KPIs.
Educate customers about our heritage, product benefits, and spa rituals.
Promote the Jurlique Insiders Program to build customer loyalty.
Maintain high service standards and a welcoming, solution-focused environment.
Team Leadership & Development
Lead, develop, and mentor your team to foster a culture of performance and respect.
Drive team engagement through coaching, regular 1:1s, and clear communication.
Oversee recruitment, onboarding, performance reviews, and succession planning.
Champion Jurlique Mindsets & Behaviours through everyday leadership.
Operations & Administration
Manage daily operations, spa bookings (via Timely), and visual merchandising.
Ensure compliance with WHS, stock management, and store policy standards.
Prepare accurate sales reports, manage payroll and rosters effectively.
Uphold a clean, organised, and inspiring store environment.
About You
Desired Skills and Experience
Qualifications & Experience
Proven experience in retail store management, ideally within a luxury or wellness environment.
Demonstrated ability to achieve sales targets and drive team performance.
Experience with team coaching, performance management, and operational excellence.
Knowledge of the General Retail or Hair & Beauty Award and WHS compliance.
Certificate IV in Retail Management (preferred).
Certificate IV in Training & Assessment (advantageous).
Skills & Competencies
Results-driven and highly organised with a strong business mindset.
Passion for holistic wellness and natural skincare.
Inspiring and supportive leadership style with excellent communication skills.
Strategic roster and workforce planner.
High attention to detail and ability to manage competing priorities.
What We Offer
In exchange for your expertise and contribution, we offer the opportunity to play a key role in our values-led, internationally recognised skincare brand. You'll enjoy a supportive culture that prioritises wellbeing, personal growth and team celebration.
What you can expect:
Product Discounts and Treatment Discounts
Annual Product Allowance
Commission Scheme
Service Recognition Vouchers
National Annual Awards with great prizes including an Incentive Trip to the Jurlique Farm
Anniversary Facial
Annual Volunteer Day to give back to your community
Parental Payment
Flare Perks – opportunity to receive discounts with various brands
Face to Face training programs and Online training for valuable skills, such as communication, and leadership.
Employee Assistance Program
Great Place to Work – Engagement Survey to help us deliver a flourishing workplace.
Annual Events to celebrate important and fun dates such as International Women's Day, International Self Care Day etc.
Quarterly Mindset and Behaviour Awards to foster our passionate and collaborative Culture
We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. In addition, we are committed to providing opportunities for our staff to grow and develop both personally and professionally, and our goal is to promote talent from within.
At Jurlique our mindsets and the behaviours that demonstrate them, are the key to our success as individuals and as a business. They define HOW we do what we do, and ensure we bring the best version of ourselves to work each day.
Better outcomes together - Make it happen - Do what's right
Ready to lead with heart and purpose?
If you're an inspiring people leader who thrives in a fast-paced, customer-first environment, we'd love to hear from you.
Apply now and bring your energy, drive, and passion for wellness to the Jurlique