About the Role
You will maintain a current knowledge of the ICT Service catalogue as delivered by the Digital Services Branch and the role of the Digital Partnership Team in delivering those services.
Key Responsibilities:
* Manage eHealth Queensland assets within the Digital Partnership Team by overseeing the asset creation, recovery and write off processes.
* Apply best practice policies, frameworks, processes, and systems, using effective reporting, review, and improvement mechanisms to meet or exceed defined enterprise service levels.
* Drive a culture of continual service improvement by ensuring work practices/processes are developed, reviewed, and standardised across Digital Partnership Teams where appropriate.
* Develop and implement plans and strategies, policies, and procedures for the provision of information and communication technology services to meet customer needs.
* Establish and maintain productive working relationships with key stakeholders including HHS executives, clinicians, and business managers to facilitate their ICT requests with relevant eHealth Queensland and other ICT service providers.
About You:
To be successful in this role, you will have:
* High level management and leadership skills in an information and communication technology (ICT) environment for a large, complex service delivery organisation.
* Ability to develop and implement plans, strategies, policies, and procedures for the provision of ICT services that meet customer needs.
* High level experience in managing the delivery of ICT services and support.
* Elevated level interpersonal, communication, negotiations, and consultations skills.
Why Work with Us:
We offer a supportive and inclusive work environment that values people and prioritises employee success and wellbeing. This includes:
* Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
* 38 hour full time work week
* Access to 24/7 confidential employee support providers and counsellors
* Additional flexibility to support your work life balance
Career Growth Opportunities:
We offer career progression with more than 300 diverse career pathways and career support to take you further. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Diversity and Inclusion:
We value our employees and strive to create an inclusive work environment. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.