Imagine a role where you can make a real difference in the lives of individuals and communities.
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Job Summary
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We are seeking an experienced Client Service Officer Specialist to join our team. As a key member of our client service team, you will play a hands-on role in supporting individuals with complex support and housing needs.
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Key Responsibilities
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* Provide tailored advice and referrals to assist clients with complex support and housing needs in accessing appropriate support services.
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* Work collaboratively with Client Service Officers, internal specialists and external service providers to develop innovative strategies to deliver improved client outcomes and overcome barriers to access.
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* Coordinate and monitor case management plans in consultation with relevant professional specialists, agencies and service providers.
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* Build and sustain local partnerships with local service providers to support community wellbeing.
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* Identify training and development needs for client service teams and provide on the job training, mentoring and guidance to client service staff to ensure client's needs are understood and appropriately met
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Requirements
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* Strong interpersonal and communication skills to support clients with diverse and complex needs
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* Demonstrated ability to build partnerships and work collaboratively across services
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* A current driver's license and willingness to travel
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What We Offer
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* A challenging and rewarding career
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* Flexible work environment
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* Competitive pay and conditions
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* Training and development opportunities to build and maintain capabilities
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* Health & Wellbeing and Employee Assistance Programs
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