Build a Career with Confidence at Carrier
Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions. For over a century, we've been at the forefront of heating, cooling, and energy‑efficient technologies that support buildings, industry, and communities. Our success is built on technical excellence, safety, and people who lead from the front.
The Role – HVAC Service Manager
As the Service Manager, you'll take a hands‑on leadership role in overseeing day‑to‑day service operations across our Osborne Park branch. You'll work closely with technicians in the field, supporting complex fault finding, driving service quality, and ensuring contractual and reactive works are delivered safely, efficiently, and profitably.
What You'll Be Doing
* Lead, mentor, and support a team of HVAC technicians, apprentices, and subcontractors
* Provide hands‑on technical support for complex diagnostics, fault finding, and job scoping
* Oversee delivery of planned maintenance, reactive service, breakdowns, and minor works
* Manage daily service operations in collaboration with planners, ensuring efficient resource allocation
* Drive safety, quality, and EH&S compliance across all service activities
* Manage service contracts, WIP, backlog, and financial performance
* Review work orders, labour recovery, parts usage, and invoicing accuracy
* Build strong customer relationships and identify opportunities within existing service accounts
About You
* Trade qualification in Refrigeration & Air Conditioning or Mechanical Services
* Strong hands‑on experience servicing and maintaining HVAC systems (commercial/industrial preferred)
* Demonstrated experience leading HVAC service teams or senior technicians stepping into leadership
* Solid understanding of HVAC service contracts, maintenance delivery, and breakdown management
* Ability to support technicians with complex diagnostics and technical decision‑making
* Strong organisational and planning skills in a fast‑paced service environment
* Confident communication skills with technicians, customers, and internal stakeholders
* Experience using service management or ERP systems
* A safety‑first mindset and commitment to quality workmanship
What's in It for You
* Competitive salary package
* Full‑time, stable role with a global HVAC industry leader
* Genuine hands‑on leadership role with field engagement
* Ongoing technical and leadership development
* Supportive management team and inclusive workplace culture
Our Commitment to You
At Carrier, our people are our greatest asset. We foster a culture where technical expertise is valued, leadership is developed, and safety and quality come first. We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong. This is The Carrier Way.
Ready to lead from the front?
Join Carrier and make a real impact in HVAC service delivery. Apply now
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