Rotating shifts including AM, PM and weekendsLocated in Adelaide CBDJoin the Front Office Team at Stamford Plaza Adelaide
About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.
The hotel portfolio consists of nearly 1800 rooms and over 1000 employees.
In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset.
We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role Reporting to the Front Office Manager, we seek a friendly professional with a warm and engaging attitude to welcome our guests into the iconic Stamford Plaza Hotel, as our first impression maker we seek a mature leader with a service driven passion for hospitality.
Whether its coaching the front office team to upsell one of our 335 luxury rooms, or introducing our bustling Cascades Lounge, or our delightful TGs Restaurant, our venues offer a diverse eat, sleep and relax atmosphere of sophistication, to honour our guest experience.
Core Functions of your role The ideal candidate will possess strong hotel management experience within a premium environment and have demonstrated ability to drive successful operations by partnering with various departments, in a fast-paced and dynamic environment, maximising profitability of venue areas.
Manage Front Office operations to deliver seamless guest interactions in line with standard procedures and service excellenceImplement and drive successful service strategies that align with the department KPI's & goalsManage effective rostering that aligns with wage budgets and staff competencies to uphold daily operationsEmbed and improve a guest-first culture and support and coach to constantly uplift team capability and accountabilitiesSchedule team training, track performance management, onboarding and recruitment activities in conjunction with Human ResourceControl and manage daily hotel inventory, as well as monitoring room availability and upselling initiativesEnsure operational data, guest stays and entitlements are accurate and correctly actioned in systemsAdministration and reporting, including delivering key information to relevant departments regarding special events and group movementsManaging escalations and complaints effectively, ensuring customer experience is not jeopardisedManage emergency situations andgive first response to medical situationsUndertake regular security inspections of the hotel premisesActively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolveManage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformanceAbout you A qualification in Hospitality Management (desirable)Current RSA, First Aid Certification and a current driver's licenseExperience as a Fire Warden and First Aid Officer (desirable)Experience with hotel booking systems – preferably Opera (desirable)Excellent problem-solving skillsStrong leadership skills with the ability to motivate employees to deliver a high standard of serviceCommitment with flexibility to work mornings, evenings, weekends and public holidaysHave legal requirements to live and work unrestricted in AustraliaDiscounted meals and non-alcoholic beveragesSupplied meals during allocated rostered shiftsEmployee Assistance ProgramComplementary dry-cleaning allowanceComplementary onsite car parkingHow to Apply If you have the experience, we'll give you the opportunity.
Please submit a cover letter and resume.
We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Stamford Hotels and Resorts is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. Digits only or add + for international numbers
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QuestionsAre you currently authorised to work in Australia?
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I am an Australian / New Zealand citizenI am an Australian / New Zealand Permanent ResidentI hold a Partner VisaI hold a Student VisaI hold a Bridging VisaI hold a Working Holiday VisaI hold another Visa not listedI do not have a current Work Permit or VisaPlease briefly outline your relevant experience: *Do you have previous experience using hotel booking systems?YesNoPlease indicate if you have experience in any of the following systems: *OperaCheck EAMMicrosoft OfficeWhen would you be available to start?
*Please advise us if there are any days or times of the week when you are unable to work?
*Please indicate highest level of education achieved: *N/AHigh school certificiateSkilled vocational qualificationProfessional certificateMaster's degree / DoctoratePlease provide contact details of 2 professional related referees.
Referee contact details to include current email address, preferred contact number, position of the referee and your working relationship.
If you have not been employed before, please list two professional people known to you.
This information will only be utilised if you are successful in reaching reference check stage in the process. *Have you previously been employed by our company or any of our brands?
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YesNoIf yes – please indicate which Stamford Hotel and Resort property you have worked for previously and the last position you held.Do any of your immediate family work for our company or our brands?
*YesNoIf 'Yes', please specify:How many years of work experience do you have in a service industry (hospitality, restaurant, retail, etc.)?
*NoneLess than 1 year1 to 2 years2 to 3 years3 to 4 years4 to 5 years5 years or moreDo you have reliable transport to and from work?
*YesNoWould you consider transferring / working within other Stamford Hotels and Resorts properties (Australia / New Zealand) *YesNoYour IP address (18.68.29.115) has been logged.
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