Our client is a reputable public sector organisation based in Subiaco. As a small‐sized entity, they are committed to delivering high‐quality services and maintaining strong community engagement.
Job Description
* Deliver excellent customer service and support to internal and external stakeholders.
* Manage and respond to customer inquiries in a professional and timely manner.
* Maintain accurate records and ensure data is up to date.
* Coordinate and manage administrative tasks to support the team.
* Provide detailed reports and updates to management as required.
* Assist in resolving escalated customer concerns effectively.
* Work collaboratively with team members to meet organisational objectives.
* Ensure compliance with public sector policies and procedures.
The Successful Applicant
A successful Senior Customer Relations Officer should have:
* Previous experience in customer relations or a similar role within the public sector.
* Strong administrative and organisational skills.
* Excellent written and verbal communication abilities.
* A detail‐oriented approach with a commitment to accuracy.
* Proficiency in using office software and systems.
* Ability to handle confidential information with discretion.
* Capability to work effectively both independently and as part of a team.
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