Help bring our community spaces to life.
* Opportunity to work across a range of community venues
* The chance to make a real impact in how our community connects and uses shared spaces
* Enjoy a 14-hour work week in a supportive, collaborative team dedicated to delivering outstanding service and positive community outcomes
Explore the Job
Join our Arts, Culture and Tourism (ACT) team as a Community Venues Booking Officer and help bring Lake Macquarie's cultural and community spaces to life. In this customer-focused and highly organised role, you'll play a key part in the day-to-day coordination of Council's venues, supporting the delivery of arts, culture and tourism initiatives across the region.
This is a highly visible, community-facing role where you will be the first point of contact for venue users, managing bookings, building strong relationships, and ensuring our spaces are welcoming, well-run and easy to access. You'll help create vibrant, well‐used venues that enable a diverse range of community events and experiences across Lake Macquarie.
What you'll be doing
* Coordinating bookings and enquiries for Council's cultural and community venues
* Managing invoicing, applications and booking processes in line with Council policies
* Building strong relationships with regular hirers, community groups, volunteers and stakeholders
* Acting as a key point of contact for venue users, delivering a high standard of customer service
* Coordinating and following up maintenance requests to ensure venues remain safe and functional
* Maintaining accurate records, generating reports and supporting system improvements
* Supporting internal teams with systems, processes and administration
* Occasional on‐call work (e.g. outside standard hours to support venue access or urgent issues)
* Travel between multiple venues as required
Hear About You
You're organised, approachable and take pride in delivering great customer experiences. You enjoy building relationships and are confident managing competing priorities in a fast‐paced environment. You have strong attention to detail and are comfortable working across systems, processes and stakeholders to ensure things run smoothly.
What you'll bring
* Certificate IV or above in a relevant qualification or similar experience in an administration or customer service environment
* Excellent customer service skills with the ability to adjust to a broad audience
* Strong communication and interpersonal skills
* Sound computer skills, including Microsoft Office
* Ability to problem solve, use initiative and exercise sound judgement
* Strong organisational skills with the ability to manage multiple priorities
* A collaborative mindset and commitment to a positive team culture
* Experience supporting community venue activation, programming or events, including working with artists, performers or community groups
Reveal the Perks
* Competitive salary from $41.59 - $48.33 per hour plus 12% superannuation
* Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range
* Permanent part‐time opportunity (14 hours per week) offering genuine work‐life balance
* Annual EA July wage increases
* Weekly pay
* Corporate fitness program and discounted gym memberships from $10 per week
* Wellbeing initiatives, flu vaccinations, and Employee Assistance Program
* Active social club and team events
* Supportive and collaborative team environment where your contribution is valued
* Work in one of the most picturesque regions of NSW, with the natural beauty of Lake Macquarie right on your doorstep.
* Along with many other perks that come from choosing Lake Mac!
Choose the Lake Mac Way
We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.
We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.
#J-18808-Ljbffr