About Oliver WymanOliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan (NYSE: MMC).For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.Job Overview:Do you love solving puzzles, having interesting conversations and never being bored at work?If so, Oliver Wyman is seeking an Australia based, Talent Manager to work within the APR Talent Management team. You will focus on our Energy, Government and Transport practices. While you will be based in Australia, your consultant group is diverse and based across Asia Pacific.The successful candidate will be responsible for understanding supply (Consultants) and demand (project pipeline), for building relationships with their consultants and projects to understand requirements, skills, preferences and matching these with projects needs.You will be responsible for all data relating to your group including maintaining accurate records in our staffing system, supporting the Consultant Performance Management (mid-year and year end performance review processes) and the resource management processes (timesheet chasing and remediation, managing the project reviews for your practices).You will also support ad hoc Talent Management and Human Resources projects as they arise, which would include among other things Capacity Management, Togetherness, Work Life Quality, Mental Health and Wellness.Our ideal candidate will be curious, able to proactively, delicately and empathetically balance the needs of the business alongside the preferences, career goals and development needs of the consultants to deliver appropriate staffing and talent management outcomes. You will work in a tight-knit team against demanding timelines to help deliver Oliver Wyman’s business model.Key Responsibilities:Talent Management:Develop relationships with each consultant and begin to be seen as a trusted advisorAssist in directing consultants towards resources for career adviceMonitor work-life-quality issues and escalate when neededCollaborate with Talent Management Lead to manage the pyramid, training, onboarding, performance improvement initiativesProject Staffing:Ensure we have the right person doing the right work – to do that you will need to:Understand at a high-level the nuances of the type of work / roles being filled, collecting all relevant details from Partners and Practice Group TMs on projects to be staffedWork closely with the Core Consultant Group (CCG) staffing team and Talent Managers to secure talent for your projects while also balancing the needs of the business and individual.Anticipate capacity issues and manage consultants' and Partner expectations accordinglyManage all resource allocation for non-billable work such as Business Development, Intellectual Capital and internal projectsCommunicate staffing outcomes to consultants under your TM purview in an empathetic mannerTrack mobility issues, holidays, trainings, background checks and other ad-hoc staffing enabling tasksWork to tight SLA’s to ensure that all projects are staffed in a timely wayConsultant Development and Performance Management:Understand consultant performance, skills and development needs to facilitate a smooth staffing process and support their growthUnderstand the performance management framework and competency model and how it applies to your own consultant's situationsRead all performance appraisals and follow-up any issues / performance flags with project team and managerCoordinate, attend and contribute to annual Career Review meetings for own consultant populationsData, analysis and reporting:Review weekly utilization reports, cross-reference with staffing system to ensure latest information is captured, following up with relevant people if the data is not accurateAssist with the assembly of the project pipeline and consultant availability reportsHelp to prepare documents and exhibits for various senior leadership meetings (using Excel and PowerPoint)Assist with the analysis of performance outcome resultsAd hoc analyses and reporting as neededDemonstrate capability in using enterprise resource management tools and performance systemsMaintain all employee records and keep resource planning systems up to datePrepare key weekly reportsOliver Wyman Development:Participate in project work within and adjacent to the broader Human Capital function on topics such as employee experience, retention, benefits, flexible working, utilization, performance, etc.Organize own work and display ability to guide colleagues in building project deliverablesWork on cross-Practice Group, Market, Regional teams to deliver special / ad-hoc assignment in a collaborative mannerBe a firm citizen and embody Oliver Wyman values in day-to-day activitiesDisplay a strong willingness to learn more about OW outside of the TM function by seeking out opportunities for broader involvementExperience Required:Bachelor’s Degree or equivalent work experience3-5 years of relevant professional experience in a fast-paced and dynamic client services business environmentManagement consulting and/or Human Resources experience preferredSkills and Attributes:Proven ability to establish and grow relationships at all levels within an organizationCredible, highly professional, able to communicate and negotiate effectively while managing diverse personalities, cultures and backgrounds – not afraid to escalate when something is not working outExcellent written and verbal communication skills; ability to tailor the message to fit the audienceSelf-motivated and proactive; someone who takes full ownership of her/his work and is flexible to prioritize or reprioritize as neededComfortable working with data (Excel, PowerPoint and enterprise resource management software)Creative, strategic thinker who continually seeks ways to improve processesGenuinely interested in the development and career success of the consultants with whom you workA strong attention to detail and high level of accuracy is required to juggle multiple projects and tasks simultaneously; as well as the ability to organize, prioritize and manage one’s day and schedule effectively to meet deadlinesComfortable working independently, but can thrive in a team setting; all while working in a fast-paced environment
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