ACRWORLD Sydney, New South Wales, Australia
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ACRWORLD Sydney, New South Wales, Australia
2 weeks ago Be among the first 25 applicants
Join to apply for the Client Care Manager role at ACRWORLD
Client Care / Services Manager
Lead a High-Impact Post-Construction Care Team
Are you passionate about creating exceptional customer experiences and ensuring quality outcomes beyond the build? We're seeking a dynamic Client Services Manager to lead a client care function focused on supporting owners and occupiers through the post-construction journey.
This is an exciting opportunity with a Tier 2 head contractor that specialises in Class 2 residential projects, known for delivering high-quality, well-designed apartment buildings across Sydney.
About The Role
As the Client Services Manager, you'll manage post-construction support for completed residential buildings, guiding clients, owners, and key stakeholders through the defects and warranty period (2 & 6 years) while ensuring satisfaction at every stage.
Key Responsibilities Include
* Leading the client care department - managing budgets, subcontractors, and supervisors.
* Representing the business at settlement handovers, 90-day check-ins, AGMs, and inspections.
* Overseeing all warranty and statutory compliance processes.
* Managing communication with owners, developers, and strata/building managers.
* Coordinating the Strata Building Bond Inspection Scheme and Annual Fire Safety Inspections.
* Ensuring rectification works are completed professionally and on time.
* Providing a seamless, supportive, and transparent experience for apartment owners and residents.
* Maintaining detailed reporting systems (IMS) and presenting regular updates to senior management.
You may come from roles such as:
* Project Manager (particularly with Class 2 residential experience)
* Defects Coordinator or Warranty Coordinator
* Building Manager or Facilities Manager
* Site Supervisor or Construction Supervisor
What You Bring
* Industry experience in post-construction client services, building management, or construction supervision.
* Strong knowledge of construction processes, BCA, statutory warranties, and defect management.
* Confidence working with clients, legal stakeholders, and trades in live environments.
* Excellent communication and conflict-resolution skills.
* Technical knowledge to navigate complex defects and quality assurance matters.
* Experience with subcontractor management and head contract compliance.
* A customer-first mindset and genuine care for delivering a positive ownership experience.
Why Join Us?
Work with a respected Tier 2 contractor /developer delivering standout Class 2 residential projects .
* Be part of a company that goes beyond the build - focused on delighting homeowners and creating lasting relationships.
* Lead a department that's central to quality assurance and client satisfaction.
* Join a professional and collaborative team culture with room for growth and development.
Next Steps
If you're ready to lead a team that truly loves the customer and makes post-construction care a pleasure, we'd love to hear from you.
* Apply directly or reach out for a confidential chat: / 0420641170
Seniority level
* Executive
Employment type
* Full-time
Job function
* Project Management
Industries
* Staffing and Recruiting
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