We’re partnering with a long-standing tech business that’s expanding its IT support and managed services capability. They’ve built a positive, family-friendly culture and are now looking for an IT Support Technician to join their team. The Role This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration. You’ll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming. Day-to-day: Provide Level 1–2 IT support (printers, Office 365, networking, hardware). Handle break/fix : remote installs, drivers, scan-to-email/folder. Manage internal IT systems : accounts, group policies, VOIP, servers, NAS. Escalate to engineers/vendors when onsite fixes are needed. Support future MSP clients as their system admin. Lend a hand with warehouse/ops tasks (parts distribution, stock control). What We’re Looking For: Experience in Help Desk / IT support (Level 1–2). Exposure to Managed Print Services (ideal, not essential). Confident with Microsoft 365, networking basics, and hardware troubleshooting. Strong communication skills customer service mindset. Based within a reasonable commute of Matraville, NSW. Why Apply? Family-oriented, secure work environment. Career development as the MSP side of the business grows. Onsite role - only 5 minutes from the beach Applicants must hold Australian Permanent Residency / full working rights and a valid driver’s licence.