Level 2 Support Engineer
Location: Mandurah, WA – Hybrid flexibility available
Department: MSP / IT & Cyber Support
Reporting to: Service Delivery Manager
Why This Role Stands Out
Ideal for those eager to contribute in a collaborative MSP environment. The successful candidate will deliver reliable IT and cybersecurity support to clients, grow their technical skillset, and enjoy a flexible work structure that focuses on real impact.
Key Responsibilities
* Provide Level 2 support across desktops, servers, network, and cloud environments for clients
* Tackle and resolve escalated issues from Level 1 with precision
* Support deployment and configuration of systems and services
* Work alongside technical leads to implement solutions and maintain documentation
* Communicate effectively with both technical and non-technical stakeholders
Required Skills & Experience
* Minimum 3 years in a Level 2 or similar support role, ideally within an MSP
* Proficient in Windows Server, Active Directory, Microsoft 365, and networking fundamentals
* Experienced in imaging, backup systems, and endpoint management
* Familiarity with Azure, Intune, and cybersecurity principles is advantageous
* Strong written and verbal communication
* Valid Australian driver's licence and reliable transport required
Preferred Qualifications
* Microsoft 365 certification (e.g., MS‑900)
* IT-related tertiary qualification (e.g., Diploma or degree)
What's in It for You
* Competitive salary with clearly defined career progression
* Flexible hybrid work arrangements to support a healthy work-life balance
* A supportive and collaborative team culture where your contribution truly matters
How to Apply
Applications can be submitted by sending a resume and a brief cover note to or by applying directly through this ad.