Monash IVF Group are leading the future of reproductive care
At Monash IVF Group we're trying to change the way society thinks and acts in relation to their fertility.
We're removing stigmas, empowering people to make better decisions and to take action earlier.
Ultimately, we are trying to improve everyone's chance of having a family.
The reality is, we know starting a family isn't always easy.
It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team.
That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference.
If this sounds like you, read on.
A role with unique responsibilities:
Provide comprehensive administrative and operational support to Clinicians, ensuring smooth daily workflows and patient confidence.
Manage scheduling and theatre bookings, including Clinician diary coordination and communication with internal and external stakeholders.
Oversee surgical billing processes, hospital admission documentation, and accurate preparation of patient procedure quotes.
Maintain meticulous patient records and medical correspondence, ensuring confidentiality, compliance, and data integrity.
Deliver clear, professional communication to patients regarding appointments, procedures, and associated costs.
Deliver exceptional, compassionate service to patients while managing reception and switchboard operations.
Coordinate clinic appointments, diagnostic bookings, and maintain accurate patient records with strict confidentiality.
Handle billing processes, including invoicing, payments, Medicare and private health fund claims, and debt collection.
Provide clear, transparent information on treatment costs, payment options, and respond promptly to patient inquiries.
Manage administrative tasks such as stock control, document preparation, scanning, and secure transmission of reports.
Are you the ideal candidate for us?
Highly Organised – Able to manage multiple tasks, schedules, and priorities efficiently.
Attention to Detail – Ensures accuracy in documentation, billing, and patient records.
Strong Communication Skills – Clear, professional interaction with clinicians, patients, and external stakeholders.
Discretion and Confidentiality – Handles sensitive patient information with integrity and compliance.
Problem-Solving Ability – Responds calmly and effectively to unexpected changes or challenges.
Tech-Savvy – Comfortable using practice management systems and digital tools for scheduling and record-keeping.
Customer Service Orientation – Delivers compassionate, patient-focused support at all times.
Adaptability – Thrives in a fast-paced clinical environment with shifting priorities.
Team Player – Works collaboratively with clinicians and administrative staff to ensure seamless operations.
Why work for us?
At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility.
Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.
Monash IVF Group values each and every one of our employees
Leading the evolution of care means caring for our people.
We ensure all employees feel included, supported and valued.
Being part of the Monash IVF Group gives you access to many benefits, including the following:
A Learning & Development Framework that supports your professional development
Participation in an annual Mentor Program
Ability to join our team of Peer Support Champions
Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
Discounts on MIVFG fertility and ultrasound services
Paid Parental and Partners Leave
Access to Fitness Passport Gym Membership
Celebrate successes through our Internal Recognition Program.
Benefit from our Employee Referral Program when you bring great talent onboard.
If you're ready to join the brave leaders of reproductive care, please follow the link below.
Closing Date: 2 January **** (if not filled prior)
Lizzy Herbert
HR Business Partner
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