The Company
We are recruiting for a leading Australian workwear brand who are seeking two new team members to join its head office in Port Melbourne. Known for producing durable, purpose built workwear for trade and industrial professionals, the business has built a strong reputation across independent retail channels nationally. With continued growth and a highly engaged sales network across Australia, the team is now looking to appoint both a Sales Coordinator and a Customer Service Officer to support day to day operations and ensure the sales and customer experience functions continue to run smoothly.
The Roles and Responsibilities
These are two distinct roles within the business, however both sit closely alongside the national sales team and require strong organisation, communication and attention to detail.
The Sales Coordinator will provide administrative and reporting support to a national field sales team of 11 representatives. This includes maintaining sales data and spreadsheets, assisting with order forms and price lists, coordinating samples and product information, and supporting reporting processes across the business. The role will also involve working with internal data provided by the business analyst and manipulating data sets in Excel to assist with reporting and sales insights.
The Customer Service Officer will focus on managing inbound enquiries from customers across Australia, primarily relating to order issues, delivery tracking and product queries. This role acts as a key link between customers and the sales team, managing day to day enquiries, assisting with problem solving when issues arise, and ensuring customers receive timely updates. The Customer Service Officer will also build strong relationships with independent retail accounts while managing orders and customer information through internal systems.
Skills and Experience Required
* Previous experience in a sales administration, sales coordination, customer service or order management role
* Strong Excel capability and confidence working with spreadsheets and data
* Experience working with ERP or order management systems, ideally Apparel21
* Strong organisation and attention to detail
* Clear written and verbal communication skills
* Comfortable supporting internal stakeholders and liaising with customers
* Confidence handling inbound enquiries and resolving customer issues
* A proactive and reliable approach to work
* Ability to manage varied tasks and priorities within a collaborative team environment
How to Apply
Please click apply below if you feel you are suited to one of these positions or alternatively reach out to Alex Iaconelli at alexi@sde.com.au.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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