Digital experience officer

About the Opportunity

The Digital Experience Officer supports the delivery of high‐quality, accessible and student‐centred digital experiences across the University's web platforms and communication channels. Working within the Digital Experience team, this role combines content delivery with web support expertise to ensure student‐facing content, particularly within the University's AskUs and key web journeys, is accurate, consistent, discoverable and aligned to the University's evolving information architecture and digital standards. The role supports collaboration between content owners, service areas and technical teams, assisting with delivery of consistent digital content and routine platform support in accordance with established procedures.

What You'll Do

• Create, edit and publish high‐quality student‐facing digital content across the University's platforms.
• Maintain content accuracy, relevance and quality by coordinating updates with stakeholders, providing feedback and implementing approved changes to support a positive user experience.
• Assist with implementation of the University's information architecture by updating content and applying taxonomy and user journey standards.
• Provide web support to stakeholders, resolving content and platform issues and escalating more complex technical matters.
• Maintain, test, and update web content ensuring functionality, quality, compliance and continuous improvement.

What We're Looking For

• Demonstrated experience in creating and managing digital content, including writing, editing and structuring for web platforms.
• Experience using content management systems and digital platforms (e.g., Squiz DXP or similar) and email/communication tools.
• Working knowledge of web technologies, user experience principles, accessibility standards and search engine optimisation, with the ability to interpret analytics and user behaviour.
• Strong organisational skills with the ability to prioritise work, manage competing deadlines and deliver high‐quality outcomes.
• Demonstrated ability to collaborate with stakeholders and contribute to a user‐focused, service‐oriented culture.

Salary Details

Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $105,665 comprising a base salary within the range of $80,869 to $90,312 plus 17% superannuation.

Eligibility

To be eligible for this position, you are required to hold Australian or New Zealand citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.