We are seeking a dedicated IT Service Desk Analyst:
Diagnose and resolve hardware, software, and network problems.
Escalate complex issues to higher-level support teams as necessary.
Maintain accurate records of all incidents and service requests in the ITSM tool.
Assist in the setup and configuration of IT equipment for current employees.
Conduct regular follow-ups to ensure issues are resolved satisfactorily.
Create and update documentation for IT processes and procedures.
Participate in IT projects and initiatives as required.
Decommission old devices, which includes data wiping and coordination for any disposal request
Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement.
Reimaging computers/hard drives
Support the user in local data backup and restore as per the documented process.
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
Job Types: Fixed term, Contract
Contract length: 12 months
Pay: $5,000.00 - $5,500.00 per month
Schedule:
8 hour shift
Day shift
Work Authorisation:
Australia (preferred)
Work Location: In person