Description The Engineering Institute of Technology (EIT) is looking for a proactive and enthusiastic Junior IT Specialist to join our IT department. This is a great opportunity to work with an international education organisation on a trajectory of growth. As our Junior IT Specialist, you’ll play a hands-on role in ensuring the smooth operation of our technology systems. Your responsibilities will include installing and upgrading hardware components, configuring software, supporting network administration, and resolving day-to-day IT support requests. This is a full-time, on-site position based at our West Perth office, where you'll provide direct support to local staff. You’ll also offer remote assistance to our teams in Melbourne, Brisbane, and the Philippines, helping maintain seamless IT operations across the organisation. Duties will include Assisting with server crashes, setting up new servers, hardware configuration and streamlining IT systems. Assisting with network administration tasks. Controlling and evaluating IT. Perform general troubleshooting for staff and students. Educating coworkers about network security and best practices for computer usage. Maintaining data security, network access and backup systems. Auditing systems and assessing their outcomes. Supporting the day-to-day operations with servers and infrastructure. Preserving assets, information security and control structures. Assist the technical team with admin requirements Ensuring staff IT infrastructure compliance Availability during exam/assessment periods for student technical support Coordinate the technical components of staff onboarding and offboarding Quality assurance testing for new system deployments and patches Assist with other day-to-day ad hoc tasks. Essential Criteria Ability to learn fast: EIT employs a myriad of different information systems that exhibit numerous integrations. Problem-solving skills: Strong analytical and diagnostic skills. Resourcefulness and troubleshooting aptitude. Strong communication: A Strong grasp of the English language is a must. The ability to also convey technical activities to those who are not as tech-savvy is critical. Supporting less technical staff and students is essential. Customer service: The ability to assist students and staff under pressure is essential. Response times should be quick to a query or request that comes in. Care in development: Ensuring all activities are carefully communicated, documented, and all code is commented appropriately. Flexibility with hours: If an incident occurs in an information system outside of normal working hours, they must be able to jump in and assist. Team player: The ability to work in a team environment with technical, sales/marketing and administrative staff members. Attention to detail: Takes the time to ensure tasks are completed competently. Skills And Experiences About EIT The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology. With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations. Why Join Us? Work-Life Balance : We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education. Professional Growth : As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives. Employee Wellbeing : Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training. Inclusive Culture : At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success. End-of-Trip Facilities : To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible. *This is what our current staff have to say about working at EIT: "EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly" "Inclusive, kind, caring, great, lots of opportunities and exciting projects." "I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT." "Open and transparent from top down. Trusting of employees" *Comments are from the 2025 Staff Engagement Survey Equal Employment Opportunity : EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes. First Nations people, those identifying as LGBTQIA, people of all ages, with disabilities and culturally diverse people are encouraged to apply.