Key Responsibilities
Build and maintain relationships with team members across CISSU (Clinical Information System Support Unit) and its customers.
Log all incidents/requests within a best practice IM/ICT design and delivery framework using ITIL compliant systems.
Liaise with and provide an escalation route and ongoing feedback to customers on the resolution of incidents and requests.
Monitor own day to day activities of the Service Desk to ensure established Service Level Agreements are met.
How you will be assessed
Demonstrate the ability to quickly learn an IT Service Management tool and understand ITIL Service Management processes
Experience to deliver high quality customer service and provide front line support (SFIA: USUP Level 1)
Sound level of written, oral and interpersonal communication skills
Proven ability to work in a team environment, developing effective working relationships with team members and stakeholders (NHS: Collaborative working)
Specific Working Conditions
The incumbent of this position may be required to participate in on-call roster arrangements.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
Ready to apply?