Add expected salary to your profile for insights.As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritize a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.About the role:The Customer Care Manager is a position responsible for fostering strong customer relationships and driving business growth within the home care sector. With clients located in the Northern Suburbs, this position will focus on delivering exceptional customer service, managing a caseload of clients, and implementing effective customer care initiatives, while also leading business development strategies to increase Healthcare Australia’s market share. The role will collaborate closely with internal teams to ensure service excellence and expand HCA’s customer base through the development of sustainable relationships and growth initiatives.Responsibilities include:Customer Service & Relationship Management:As the main point of contact for clients, you will provide exceptional customer service and ensure the delivery of high-quality, tailored Home Care services. You will build and maintain strong relationships with clients and their support networks, adopting a customer-first approach to understand and establish their goals, needs, and preferences. This includes conducting comprehensive assessments to develop personalised support plans that address individual requirements and aspirations. Client satisfaction will be a priority, achieved through ongoing communication, consistent service delivery monitoring, and regular case reviews. Additionally, you will collaborate with Registered Nurses and Allied Health professionals to manage clinical care and provide support to clients with complex needs.Collaboration & Workforce Engagement:Work closely with the State Team, Recruitment, and Rostering teams to ensure that services are delivered efficiently and meet customer needs.Partner with the Recruitment and Roster teams to enhance workforce capacity and ensure service delivery aligns with customer expectations.Support the onboarding process to ensure the recruitment of the right talent to meet customer service requirements.To be considered:Proven experience in customer engagement, business development, or a similar role.Strong communication and networking skills with a focus on building and maintaining relationships.Proactive and driven, with the ability to meet business targets and deadlines.Knowledge of the Home Care sector or a willingness to quickly learn and adapt.Comfortable working with CRM systems and using them with high accuracy.Able to work independently while being a strong team player, supporting the broader team.Initiative and a demonstrated "can do" attitude.Current National Police Check (essential).About HCA:Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied, and Crisis Response Management sectors across all states of Australia.Our culture and benefits:We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. HCA provides a flexible and inclusive workplace culture with excellent benefits, including extra leave with a day off for your birthday and a rewards platform. We focus on the continual growth and development of our team, supported by an education assistance program accessible to all staff.Please apply with your current CV and cover letter.At HCA, we are committed to embracing diversity and providing a safe working environment.Some roles involving visiting clients or facilities may require full vaccination (Boosted) with the TGA-approved COVID-19 vaccine. The vaccination requirement depends on the role and site. For questions, contact the hiring manager.To learn more about HCA: www.healthcareaustralia.com.au
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