Lead first line controls in a large-scale consumer environment Location:Sydney | Hybrid workingThe opportunity:This is a critical senior leadership role within a large, complex consumer-facing organisation undergoing significant change. The focus is practical and operational: strengthening the first line control environment, improving consistency across processes, and ensuring the business is resilient, compliant, and audit‐ready. You will sit close to the business, partnering with senior leaders to uplift how controls actually operate day to day. This is not a policy or advisory role. It is about ownership, execution, and outcomes.What you'll be responsible forOwning the Consumer controls and compliance agenda as a first line leaderUplifting control design, documentation, evidence, and effectiveness across key consumer processesMaintaining clear oversight of operational risk exposures, registers, and audit readinessLeading incident investigation, root cause analysis, and delivery of balanced corrective actionsDriving accountability with senior leaders and embedding consistent control behavioursDelivering concise, decision‐ready reporting to senior leadership and governance forumsBuilding and leading a high‐performing controls and compliance teamWhat you'll bringProven experience leading controls, governance, or compliance in a large, complex organisationStrong background in first line controls, operational risk, or business governanceDemonstrated success uplifting control environments and reducing control failuresHands‐on experience managing incidents, remediation, and audit interactionsCredibility and confidence engaging with senior executives and governance forumsA practical mindset focused on improving how the business actually operatesStrong people leadership and the ability to lift team capability and performanceWhy this roleHigh visibility, enterprise‐critical role with real impactOpportunity to shape and strengthen controls across a major consumer operationWork closely with senior leaders during a period of transformationHybrid working model based in SydneyCompetitive executive remuneration and benefits#J-18808-Ljbffr