637 Flinders St, Docklands VIC 3005, Australia
Posted Monday 12 January 2026 at 2:00 pm | Expires Tuesday 20 January 2026 at 1:59 pm
* Part time hours - 0.6 FTE
* Hybrid working arrangements with up to 2 days in the office
* Work for the world's largest humanitarian organisation
About us
Australian Red Cross is part of the world's largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
About the role
Reporting to the IT Service Desk Manager, you will provide the first level of support to Red Cross people; ensuring all customer requests for service are recorded, resolved, and managed in accordance with agreed service level agreements to minimise service disruptions to the organisation. Requests for service are received directly via phone as well as being logged via web and email services.
You will prioritise incidents and service requests efficiently and effectively to ensure accurate solutions and positive customer experiences.
What you will bring
* Exceptional customer service and telephone communication skills.
* Proven experience supporting MS windows environment and hands-on experience in Microsoft Intune and Autopilot, capable of deploying images efficiently as part of device provisioning.
* Strong knowledge of Microsoft 365/O365 administration
* Strong knowledge of Active directory / Microsoft Entra ID.
* Experience in User access management
* Experience with Freshworks ticketing system is highly desirable.
* Strong skills in troubleshooting meeting room technology and coordinating with vendors to resolve technical issues.
* Ability to work autonomously is a must.
* Highly developedinterpersonal skills; including liaising with people from diverse backgrounds.
* Proven ability to communicate technical issues clearly and effectively to non-technical people.
* Strong attention to detail is essential; as are organisational and time management skills.
* Relevant tertiary or technical qualifications and ITIL Certification is highly desirable.
Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
Career development: Access to ongoing learning, training, and development courses.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $76,372.40 ($45,823.44 pro rata for 0.6 FTE) + superannuation + access to salary packaging.
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.
While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.
Job Ref# 13204
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
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