The Original since ****. We're the innovator and leader of the category we invented. Join a supportive team committed to sustainability as a proud B Corp certified company. Access perks, training, and career growth opportunities as you help shape memorable coffee experiences every day.
What you'll do
* Inspire and energize your team to create unforgettable customer experiences every day.
* Coach and empower staff, fostering a collaborative environment committed to service excellence.
* Drive smooth boutique operations and lead by example in both customer service and efficiency.
* Motivate your team to achieve goals and celebrate wins as a group.
* Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
* Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.
Why you'll love it here
* Coffee perks: Your own Nespresso machine, monthly coffee credit, and staff discounts.
* Exclusive Access: Get the first taste of current coffee launches and products.
* Quarterly Paid Bonus Incentives.
* Brew in style: Uniform provided.
* Exceptional training & mentoring: Barista fundamentals, coffee knowledge sessions, and continuous development.
* Wellbeing: Access to free and confidential EAP programs for you and your family.
* Paid primary and partner parental leave support.
* Be part of a team that celebrates growth, inclusion, and innovation.
* Focused career growth plan to build your coffee expertise and boutique operations skills.
What we're looking for
* Experienced leader with retail or hospitality experience who loves bringing out the best in teams and making customers smile.
* Motivator and coach—energises colleagues, inspires teamwork, and celebrates every win together.
* Ensures smooth boutique operations and delivers excellent service.
* Passionate about making a difference for people and the planet in a B Corp environment.
* Sharp eye for detail, gets things done, and turns every customer's visit into a memorable coffee experience.
Please note: To be considered for this role you must have full working rights within the relevant location. Applicants will be required to undergo pre‐employment checks, including but not limited to health checks, prior to appointment to this role.
People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
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