This role involves building trusted relationships with franchise partners, providing operational and account support, and ensuring adherence to established processes and service standards.
* Act as the main point of contact for franchise partners
* Build trusted relationships through proactive communication and regular engagement
* Ensure franchisees adhere to established processes and service standards
* Manage escalations and resolve issues efficiently
Responsibilities
* Operational Delivery: Oversee consistent execution of workflows across all franchise accounts
* Collaborate with internal teams to address franchisee needs
* Maintain accurate, up-to-date account documentation within CRM systems
* Support reporting and analysis of performance metrics
Requirements
* 2–4 years' experience in account management, customer success, or franchise operations
* Exceptional communication and relationship-building skills
* Strong organisational and process-oriented mindset
* A commercial and analytical approach