Overview
Pilbara Kimberley University Centres (PKUC) is seeking an organized and community‐minded Student Support Officer to join our new Kununurra Study Hub.
This is a frontline role that plays a vital part in creating a welcoming, inclusive and supportive environment for students and visitors. Working closely with the Study Hub & Student Services Manager, you will support students in their study journey, assist with engagement activities, and contribute to the day‐to‐day operations of the Study Hub.
This position is ideal for someone who enjoys working with people, values education and community development, and is excited to help establish a new regional university hub.
About PKUC
The Pilbara Kimberley University Centre (PKUC) is a not for profit incorporated association that operates under the Australian Federal Government\'s Regional University Study Hubs (RUSH) Programme. PKUC provides access to quality, supported higher education for students in regional and remote Western Australia, addressing critical workforce shortages and educational equity barriers across the Pilbara and Kimberley Regions.
The PKUC operates study hubs in Karratha, Hedland, Onslow, Tom Price, Broome and Kununurra.
Key Responsibilities
* Provide professional first‐point‐of‐contact support for students and visitors
* Assist students with enrolment processes, online learning platforms and study resources
* Support student wellbeing through information sharing, referrals and follow‐up
* Assist with planning and delivery of student and community engagement events
* Support marketing, communications and local outreach activities
* Undertake general administration and support Study Hub operations
* Contribute to a positive, inclusive team culture and uphold PKUC policies
What We Offer
* Mission Driven Work: Support education equity and regional workforce development; see direct impact of your work on student outcomes.
* Professional Community: Join a collaborative, purpose drive leadership team; work across multiple regional hubs and partnership.
* Professional Development: Support for ongoing professional development and industry engagement.
* Competitive Remuneration: Salary commensurate with experience and qualifications; pro-rata benefits package
Working Conditions
* Role Type: Part-time (0.5 FTE), permanent
* Hours: 20 hours per week, rostered between 8:00am–5:00pm on agreed weekdays
* Occasional evening or weekend work may be required for events
* Some limited regional travel may be required
* 6 weeks Annual Leave (Pro rata)
Remuneration
* Salary: $105,000 – $115,000 (plus statutory superannuation) (pro rata)
* Annual Leave: 6 weeks (pro rata)
* Allowances (location & others commensurate to candidate)(pro rata)
About You
* Excellent interpersonal and communication skills
* Well‐developed organisational and administrative abilities
* Ability to work independently and collaboratively in a small team
* Confidence using Microsoft 365 and willingness to learn new systems
* Commitment to regional education and community development
* Understanding of the East Kimberley context and ability to work respectfully with Aboriginal and Torres Strait Islander peoples
* Experience in student services, education, training or community engagement
* Knowledge of the higher education or vocational training sector
* Relevant tertiary qualification
* Experience using CRM systems
How to Apply
Submit the following to SEEK:
* Resume/CV – including employment history, key achievements and professional qualifications
* Cover Letter (1-2 pages) – addressing how your experience matches the key selection criteria above; explain your interest in PKUC and regional education
* References - names and contact details for 2-3 professional referees
Pre-Employment Requirements
Final applicants will be required to consent to relevant checks which may include:
* National Police Clearance
* Working with Children Check
* Professional reference verification
* Proof of qualifications and professional registration (if applicable)
Equal Opportunity & Diversity
PKUC is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and circumstances.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply
PKUC is committed to supporting employees with disability, cultural diversity, gender diversity and flexible work arrangements.
Additional Information
* Full Australian Working Rights Required: Visa Sponsorship is not available for this position
* Travel: Occasional travel between PKUC hubs (Karratha, Hedland, Broome may be required).
* Professional Standards: PKUC expects high standards of professional conduct; commitment to organisational values and code of conduct required.
For more information about PKUC please visit: www.pkuc.edu.au
Questions
For any further enquiries, please contact:
Email: @pkuc.edu.auPhone: 0428 320
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