Location: Northampton Hybrid (3–4 days office)
About the Company – High Growth and Innovation
A rapidly expanding, technology–driven financial–services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance.
The Role – Strategic and Hands–On Leadership
This position combines strategic vision with practical delivery. Approximately 50 % strategic and 50 % development, you'll define and execute the CRM roadmap while personally leading core technical projects. You'll manage a small Zoho team (Solutions Architect, Developer and Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer–facing web platforms.
Key Responsibilities
Lead and evolve the company's Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns).
Design and implement automation, integrations and data models that link business systems end–to–end.
Develop advanced Deluge scripting and API connections to streamline processes and improve data flow.
Partner with stakeholders across Sales, Marketing, Operations and Finance to translate requirements into CRM enhancements.
Mentor and develop the CRM team, establish best practice for delivery, testing and change control.
Drive roadmap execution to support launch of new digital products and customer self–service platforms.
Candidate Profile
5 + years hands–on Zoho CRM and Creator development experience. Ideally Zoho Creator Certified.
Skilled in Deluge scripting, API integration and system architecture.
Previous leadership or team mentoring experience within a tech or financial–services environment.
Comfortable balancing technical delivery with stakeholder management and strategic planning.
Strong problem–solver who translates business needs into scalable technology solutions.
Why Join
Platform ownership in a high–growth, digitally transforming business.
Opportunity to build and lead a mature CRM function with visible impact on company growth.
Hybrid model (4 days office) in a collaborative, forward–thinking team.
Competitive bonus scheme and career progression as the technology division expands.
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