Centorrino Technologies (CT) is looking for an Account Manager to join our Small & Medium Business Team in Coburg.
Responsibilities
* Assist in managing a portfolio of clients, ensuring they are consistently satisfied with the services and solutions provided
* Proactively engage with clients to address any concerns and maintain strong relationships
* Regularly review client accounts to ensure service delivery aligns with expectations and business goals
* Contribute to identifying opportunities for up‐selling, cross‐selling, and enhancing existing client relationships
* Monitor account health, ensuring that clients remain satisfied and that growth opportunities are pursued
* Communicate with clients to gather a deep understanding of their needs, challenges, and goals
* Act as a liaison between the client and internal teams to ensure that client feedback and requirements are relayed accurately
* Track and monitor client health metrics, ensuring clients are achieving desired outcomes with the products
* Assist in generating reports to evaluate the success and progress of client relationships and product usage
* Participate in regular check‐ins with clients to maintain open communication and foster strong, long‐term relationships
* Help anticipate future client needs based on ongoing communication, ensuring the proactive delivery of solutions
* Track and document client feedback, ensuring that it is incorporated into future planning and strategy
Requirements
* Experience in account management in an IT environment is highly desirable
* Strong interpersonal and communication skills to effectively engage with clients
* Basic understanding of customer success principles and practices
* Understanding of ITIL and the role the framework plays in delivering IT Service Management
* Knowledge of IT Services, Infrastructure, Cloud, Applications and Processes that support businesses in their day‐to‐day operations
* Experience with working with and providing solutions from strategic IT Vendors such as HP, Aruba, Fortinet, Microsoft, Cisco, Palo Alto, VMWare and NBN
Benefits
* Hybrid working (for majority of our roles) with team anchor days to support collaboration
* Extensive training and development opportunities that enable continual growth as part of your career planning
* Extensive discounts and benefits to maximise your money
* Choice of your IT equipment to maximise your success and access to cost‐price tech for your personal needs
* Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture
CT celebrates diversity and provides an inclusive workplace where every voice is heard. All candidates are welcome.
Valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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