Belong at Home (CHC) is seeking an enthusiastic, motivated and solutions-focused person to join our team.
Belong at Home is a highly respected not-for-profit local organisation, providing a range of services to older people and their carers throughout the South West of WA, with offices in Bunbury, Busselton, Margaret River, Collie, Donnybrook and Bridgetown. This role is based at our Collie site.
As a key member of the Collie team, you will have excellent communication skills, an empathetic attitude and understanding of older people and be solution focused. This role includes a combination of MOW/transport scheduling and administrative tasks as multi-tasking is essential for this small service team.
As a part-time role, it is essential that the successful candidate is available 4 hours/ day Monday-Friday, 9.00am to 1pm to ensure the needs of the community are met. The hours must be consistent so that our clients can be assured that the office will be attended during advertised hours.
Role & Responsibilities
Scheduling
* Timely scheduling response to action new service referrals
* Timely, accurate and compliant scheduling of services for transport & Meals on Wheels.
* Support of staff and volunteers, to ensure service delivery is high quality, safe and dependable
* Represent Belong at Home positively and professionally at all times;
* Contribute to team meetings and continuous improvement ideas and initiatives;
* Allocate vehicles to both volunteers & staff if relevant to service.
Administrative
* Confidential and secure client file management as per Belong at Home policy
* Follow up, accept and process client payments
* Reconcile petty cash
* Regular communication to stakeholders by phone, one on one or written
* Prompt escalation of client concerns and/or complaints and follow up of actions under the delegation of the Site Manager
Your Skills & Experience
* Experience in Scheduling position or similar is desirable
* Proficiency in using internal client management software and Microsoft Office Suite programs
* Demonstrated ability or desire to motivate and develop staff and volunteers
* Proven administration experience and data entry background
* Understanding of OH&S in the workplace
* Understanding of issues relating to seniors
* Exceptional attention to detail
* Ability to work independently and as part of a team
* Excellent time management skills
* Certificate in Business Administration preferred
Benefits
* Work for a well-respected not-for-profit aged care provider, dedicated to supporting older people to stay living in their homes and community
* Be part of a dynamic and passionate team of professionals
* Work and live in the beautiful South West of WA
* Access to NFP salary packaging arrangements
A valid police clearance, Flu vaccination and Drivers Licence is essential.
Applications should be submitted as a current CV and cover letter summarising your skills and experience. We reserve the right to either commence shortlisting or extend applications to secure the most suitable candidate.
Job Types: Part-time, Permanent
Pay: $36.00 – $37.00 per hour
Benefits:
* Salary packaging
Application Question(s):
* Must be living in the South West to be considered
Work Location: In person