Job Title:
Customer Support Engineer
Job Description:
* Expertise in troubleshooting, analyzing and solving complex issues.
* Familiarity with user interface design and development.
* Experience installing, maintaining or supporting EMS products.
* Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls.
Diverse and inclusive work environment promotes teamwork across all levels.
Key Responsibilities:
1. Provide technical assistance to clients via phone, email or in-person.
2. Collaborate with cross-functional teams to resolve client issues.
3. Stay up-to-date with product knowledge and industry trends.
Benefits:
Opportunity to work with a diverse group of professionals.
Professional growth and development opportunities.