The City of Cockburn seeks a visionary leader to drive innovation and excellence in IT operations, information management, and customer experience.
As the Service Manager, you will lead a skilled team to deliver stable, secure, and continually improving infrastructure and systems. You will champion a customer-first culture across the organisation, working closely with internal leaders and key stakeholders to ensure technology investments support both day-to-day operations and long-term strategic goals.
About The Role
* You will be responsible for driving the development and implementation of IT strategies that align with the City's vision and goals.
* You will oversee the delivery of high-quality services that meet the needs of customers and stakeholders.
* You will foster a culture of collaboration, innovation, and continuous improvement within your team.
To succeed in this role, you will need:
Leadership Skills: Proven ability to lead and manage a team, inspire and motivate others, and build strong relationships with stakeholders.
Technical Expertise: Strong understanding of IT operations, information management, and customer experience principles and practices.
Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
Strategic Thinking: Ability to develop and implement effective strategies that align with the City's goals and objectives.
Culture Fit: Passion for delivering exceptional customer experiences and commitment to building a positive and inclusive work culture.
About Us
We are a dynamic and innovative organisation committed to delivering outstanding service and achieving our vision of being the best place to be. We offer a range of benefits, including professional development opportunities and a competitive remuneration package.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.