We are seeking a seasoned IT professional to fill the role of Senior Desktop Support Analyst. As part of our team, you will be responsible for providing advanced technical support in customer-facing environments.
Key Responsibilities:
* Lead the delivery of IT support services in high-tech environments with professionalism and effectiveness.
* Resolve complex issues across hardware, software, operating systems, and networks.
* Oversee the installation, configuration, and maintenance of desktop applications, OS updates, and security patches.
* Manage hardware maintenance, including upgrades, repairs, and replacements.
* Mentor junior team members and provide technical guidance.
* Conduct training sessions on software, hardware, and cybersecurity best practices.
* Document incidents, solutions, and support processes accurately.
* Provide on-site and remote support services for timely issue resolution.
* Manage desktop assets, inventories, and software licensing compliance.
* Collaborate with IT teams to resolve escalated technical issues and improve support processes.
* Enforce IT security policies and best practices in user-facing environments.
* Respond quickly to critical incidents and minimize downtime.
* Stay updated with emerging technologies relevant to desktop support.