* 12 months temporary full-time role
* DCS Clerk Grade 11/12 ($149,739 to $173,174 base salary per annum + super)
* Location: McKell, Sydney (Hybrid flexible working options available)
About the role:
This role sits within our Technology and Operations Directorate and will report to the Associate Director of Technology and Operations. You will be responsible for the technical management, security, and governance of the entire domain namespace and provide project manager functions by using scrum master methodology (Agile) to deliver projects to meet operational and strategic transformation objectives using agile behaviours, techniques, and frameworks.
Your key accountabilities include:
* Manage the full lifecycle of DNS redirects, DNS records, and subdomains within the namespace, ensuring accuracy, integrity, and high availability.
* Implement and maintain robust security measures, including DNSSEC, to safeguard the domain against spoofing, hijacking, and other cyber threats.
* Serve as the primary technical liaison with government departments, agencies, and vendors for all domain-related requests, changes, and incidents.
* Develop, enforce, and refine governance policies and standards for domain management, ensuring compliance with both federal rules and internal NSW Government directives.
* Monitor DNS infrastructure health and performance, proactively identifying and resolving issues to minimise service disruption.
* Maintain comprehensive documentation and provide authoritative advice to stakeholders on DNS best practices.
* Plan and manage projects using agile techniques and frameworks to ensure delivery of high-quality products.
* Act as scrum master in product delivery teams, providing coaching to the team to develop agile behaviours.
* Develop strategies for the continuous monitoring, evaluation and improvement of all aspects of product delivery, including but not limited to, analysis of customer feedback, facilitation of agile ceremonies and artefact production, identification and mitigation of risks.
* Support the delivery of all governance materials, artefacts and meetings to ensure products are delivered and maintained transparently.
* Manage the implementation and delivery of projects within the business, applying sound project management principles and best practice methodologies to achieve the required outcomes
* Adhere to program risk and governance requirements.
Key Skills and Experience to be successful:
* Essential: Proven experience as a Domain or DNS Administrator, managing a large and complex domain portfolio.
* Mandatory technical expertise: Deep, hands-on knowledge of DNS protocols and record types (A, MX, CNAME, TXT, SRV, etc.), DNSSEC, and domain registration processes.
* A strong understanding of DNS security principles and experience mitigating common threats.
* Experience working within a government or large enterprise environment, and familiarity with major DNS platforms.
* Appropriate tertiary qualifications or demonstrated, equivalent, relevant professional experience.
* Exceptional stakeholder and relationship management skills with a proven ability to work across multiple tasks and a desire to build strong partnerships.
* Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
* Strong analytical and troubleshooting skills with impeccable attention to detail.
* Experience with Agile/SCRUM/Scaled Agile Framework (SAFe) related development methodologies and technologies.
* Experience with digital projects, including website migrations and feature delivery.
* Proactive and forward-looking behaviours to enable effective schedule/resource/risk management.
* Strong work ethic with a can-do attitude to work to tight deadlines.
About the team:
The Department of Customer Service has embarked on a journey to transform the NSW Government into the world's most customer-centric government. We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.
The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook. On these channels we provide an inclusive, consistent, high-quality experience for NSW Government customers.
The OneCX program is an all-of-government strategy that will see over 450 agency websites migrated onto one single source: We are transforming our customer's digital experience of NSW Government. It is making it easier for customers to access the information they need, without having to understand or navigate the structure of government.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
* The opportunity for meaningful work that matters to all of us in NSW.
* Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts.
* Much more than just a job, you can build a career here.
* Unmatched opportunities for growth and development.
* Make a difference to the people of NSW.
* Opportunity to be part of an exciting whole-of-government program.
* Lead an effective multi-disciplinary product team and contribute to a high-performance culture.
* Work in a fast-paced, agile environment building content based on customer needs and user stories.
Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Closing Date: 09:59 am, 19 Nov 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
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