Front Office Representative
About the Role
This dynamic and challenging role requires a highly skilled professional to manage front office reception, providing exceptional customer service and ensuring seamless guest experiences.
A successful candidate will possess strong interpersonal skills, a passion for delivering outstanding customer care, excellent communication, and time management abilities.
This is an exciting opportunity to join a high-performing team environment, offering a stable and rewarding career path with opportunities for growth and development.
Key Responsibilities
* Deliver exceptional customer service and front office reception duties, ensuring a positive experience for guests.
* Promote business growth through accommodation sales and upselling facilities, contributing to the success of the organization.
* Process reservations and assist corporate and leisure guests, providing a seamless booking experience.
* Maintain a professional standard of presentation and ensure smooth desk operations, maintaining a well-organized workspace.
Requirements and Qualifications
* Strong customer service skills and ability to work independently, demonstrating a high level of professionalism.
* Excellent communication, interpersonal, and time management skills, enabling effective collaboration and teamwork.
* Experience with front office booking systems, ensuring efficient and accurate processing of guest information.
* Strong attention to detail and high personal presentation standards, maintaining a clean and tidy workspace.
* Right to work in Australia, ensuring compliance with relevant employment regulations.