Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
About the role We are seeking a Customer Experience Centre Consultant to join the team at our brand new Caroma Experience Centre. This position, located in Osborne Park, demands flexible part-time availability from Tuesday to Saturday (34.4 hour working week). Please note that working every Saturday is a requirement. In this role you will act as the front line "face of GWA" to our Retail, Builder, Design and Commercial customers that visit the Caroma Experience Centre. On a typical day, you will be responsible for:
Servicing walk in customers, phone & email enquiries and remote online consultations as required. Consulting with customers regarding their bathroom/kitchen/laundry layouts, product requirements and creating specifications. Proactively reaching out to external stakeholders and various industry sectors to create new opportunities and maintain all existing business opportunities. Following up on pipeline contact database as required including effective and proactive workflow management of all new and existing opportunities within a reasonable timeframe. Assisting and attending (when required) experience centre events during and/or outside of business hours as per events schedule; and Leading and enquiring follow up with all visitors to the experience centre and post events, including workflow of opportunities and database management. About you Along with a minimum of 2 years' experience in a similar role, you will:
Have superior customer service and greeting skills. Be adaptable and agile, with a demonstrated ability to create great customer experiences. Take responsibility for own learning by adopting a mindset and work practices that facilitate continuous development. Have industry experience in interior design within renovation and replacement sector is highly desirable, but not essential. What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:
Hybrid working option Free onsite parking Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores 'Bathrooms & More' program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.