Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do on a Typical Day :
The Client Manager position is responsible for the retention, profitability, and revenue growth of Business Travel clients in the local market segment in Australia. The position manages a portfolio of Large Market Clients.
* Primary responsibility for retention and top-line revenue growth of clients.
* Create client strategies, internal account plans, business plans, and conduct reviews.
* Produce client recommendations that meet business objectives, quantify value delivered, project savings, and drive premium revenue opportunities.
* Manage and influence client relationships.
* Manage existing contracts, negotiate renewals, and adjustments in line with profit objectives.
* Manage risk proactively, including creating retention strategies and pre-emptive bids.
* Ensure compliance of client information and records.
* Build relationships with key client decision makers.
* Collaborate with Service Delivery to manage risk and resolve issues.
* Work with CMS and Advisory services to provide insights, identify opportunities, and increase revenue.
* Create preference for American Express preferred suppliers.
What We're Looking For :
* Graduate with 8-12 years of experience in client management.
* Strong negotiation, influencing, communication, and presentation skills.
* Experience working with procurement or finance directors, with high commercial acumen.
* Proven global and regional client relationship management experience.
* Excellent time management skills, capable of managing multiple tasks concurrently.
* Analytical skills for opportunity analysis.
* Experience in account planning and client strategy development.
Location
Melbourne, Australia
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
* Flexible benefits tailored to each country, including health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources.
* Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
* Skill development: access to over 20,000 courses, leadership development, and internal job opportunities.
* Inclusion: participate in global Inclusion Groups to discuss challenges and promote awareness.
* And much more
We consider all applicants equally, regardless of age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or other protected characteristics.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
We are committed to reasonable accommodations for individuals with disabilities. Please inform your recruiter if needed. For data protection details, see the Amex GBT Recruitment Privacy Statement.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a great fit, don't worry about "checking every box"; please apply anyway. You might be exactly who we're looking for
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