About this role
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* This Finance and Sales position is ideal for individuals who are passionate about delivering exceptional customer experiences.
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Main responsibilities
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* Provide customers with a seamless banking experience by meeting their end-to-end needs.
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with branch policies and procedures.
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Key skills and qualifications
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* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
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About us
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We're shaping a world where people and communities thrive. At our organisation, you'll have the resources, opportunities, and support you need to take the next big step in your career. We celebrate diversity and welcome applications from everyone. Our flexible working arrangements allow our people to 'make work, work for them'. We offer a range of benefits including access to health and wellbeing services and discounts on selected products and services.
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Why join us?
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As a member of our team, you'll be part of an organisation that's committed to building a workplace that reflects the diversity of the communities we serve. You'll have the opportunity to grow and develop your skills, work with a collaborative and supportive team, and contribute to making a positive impact on people's lives.
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What will you bring?
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To succeed in this role, you'll ideally bring a combination of skills and qualities, including:
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1. Strong customer focus and ability to build relationships.
2. Excellent communication and interpersonal skills.
3. Ability to adapt to changing circumstances and priorities.
4. Sound understanding of compliance and regulatory requirements.
5. Experience working in a fast-paced environment.
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