Job Opportunity
At the forefront of technology and innovation, we seek a highly skilled technical professional to join our team. This dynamic role offers an exceptional chance to excel in a cutting-edge environment, delivering top-notch technical support to valued clients.
Key Responsibilities
* Provide phone, video, and email technical support with excellent service standards.
* Troubleshoot and resolve complex technical issues efficiently.
* Conduct on-site servicing and preventative maintenance.
* Communicate effectively with clients, providing clear and timely updates.
* Test, upgrade, and quality assurance across a range of devices.
* Maintain and enhance our technical resources for maximum efficiency.
Requirements
* Relevant degree or technical/trade qualification is essential.
* 1–2 years' experience in a similar technical role is preferred.
* Excellent communication skills and a client-focused mindset are required.
* Solid troubleshooting ability and methodical approach are crucial.
* Strong organisational and time management skills are necessary.
* A valid driver's licence and own vehicle for site visits are mandatory.
* Bonus: Experience with lasers, IPL, or LED devices is advantageous but not essential.
Why Choose Us?
* Enjoy your birthday off – on us!
* FREE Medallion Club tickets to AFL & Cricket matches.
* Monthly team lunches to celebrate team successes.
* Fun team celebrations like winery tours, cruises, and more.
* Great staff perks – movie tickets, gift cards, and more.
* Ongoing training, mentoring, and coaching opportunities.
* Career growth based on performance – we promote from within.