Work location - Sydney ONLY
The Salesforce Business Analyst bridges the gap between complex business needs and the technical capabilities of our Salesforce platform to drive growth across Equifax ANZ. You will be a key contributor in optimizing our Salesforce environment, translating stakeholder requirements into efficient solutions that empower our Go-to-Market teams. If you are a curious, data-driven professional who loves visualizing insights and collaborating with global teams, this is the role for you.
What you will do
* Provide end-user training and work daily with sales teams to ensure best-practice use of opportunities, pipelines, and account data.
* Create comprehensive user guides, process flows, and functional specifications to maintain a high standard of knowledge sharing.
* Build and maintain Salesforce reports and dashboards, as well as Tableau dashboards, to share meaningful insights with stakeholders.
* Ensure account and contact cleanliness while assisting with data-driven transformation activities using various revenue systems
* Elicit, document, and analyze business requirements from diverse departments including Sales, Marketing, and Operations.
* Collaborate with developers to design and implement Salesforce solutions, including field configuration and workflow rules.
* Act as a critical link between business stakeholders and technical development teams to ensure timelines and requirements are met.
* Develop test plans and facilitate User Acceptance Testing (UAT) to ensure the quality of all Salesforce solutions.
* Stay current with the latest Salesforce features and proactively recommend enhancements to improve user experience.
* Step outside your core role to assist the team with sales campaigns, customer segmentation, and migration activities as needed.
What experience do you need
* Bachelor's degree in Business Administration, Information Technology, or a related field.
* Proficiency in business analysis tools and techniques, such as process mapping, use cases, and user stories.
* Demonstrated experience building effective reports and working in a dashboard environment to visualize and share insights.
* Advanced experience using Google Suite (Docs, Sheets, Slides) or similar collaborative tools.
* Proven ability to identify areas for improvement and translate business needs into technical specifications.
* Experience interacting with stakeholders at various levels to manage expectations and provide project updates.
* Experience working with complex datasets to perform segmentation or migration activities.
What could set you apart
* 3+ years of experience as a Business Analyst with a focus on Salesforce Sales Cloud or Pardot.
* Hands-on experience with Tableau, Einstein Analytics, or other advanced reporting and visualization tools.
* Active Salesforce certifications (e.g., Administrator or Business Analyst).
* Familiarity with change management principles and driving best-practice adoption across large user groups.
Primary Location:
AUS-Sydney-Blue-Street
Function:
Function - Fulfillment / Operations
Schedule:
Full time