We are looking for a talented Service Advisor to join our team specializing in customer service and operations support for our Distribution Business Segment in Perth, Western Australia.
In this role, you will make an impact in the following ways:
Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
Responsibilities
A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
Strong attention to detail and experience managing complex workflows and documentation requirements.
Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration.
Qualifications
Strong problem-solving skills
Strong written and verbal communication skills
Strong customer service focus
HHP/HD knowledge
Understanding of the Quickserve process
Personal commitment to HSE and leading an interdependent safety culture
Ability to manage external & internal key stakeholders
Job: Service
Organization: Cummins Inc.
Role Category: Office
Job Type: Office
ReqID: *******
Relocation Package: No
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Manufacturing
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