Job Description
Drive impactful transformational changes in a fast-paced environment as a Business Improvement Specialist. This exciting opportunity enables you to operationalize, launch, and embed innovative continuous improvement solutions that enrich the lives of individuals with disabilities.
* Collaborate with key stakeholders to set priorities based on strategic goals, technology needs, and project requirements.
* Develop and manage initiatives using a data-driven, evidence-based approach.
* Identify and implement improvements to processes, tools, and capabilities critical to operational success.
As a Business Improvement Specialist, you will play a crucial role in proactively identifying and implementing innovative continuous improvement solutions that enhance day-to-day operational effectiveness and improve profitability.
This position is critical in partnering with Service Delivery leaders to provide practical implementation support for strategic initiatives, ensuring sustainable, impactful results and keeping the client experience at the centre of all we do.
Key Responsibilities
1. Align priorities and strategy: collaborate with key stakeholders to set priorities based on strategic goals, technology needs, and project requirements.
2. Develop and manage initiatives: establish a prioritized program of business improvement initiatives using a data-driven, evidence-based approach.
3. Enhance capabilities and processes: identify and implement improvements to processes, tools, and capabilities critical to operational success.
4. Lead cross-functional teams: drive cross-functional teams to deliver initiatives, presenting recommendations to key stakeholders and senior leaders.
5. Facilitate workshops and provide expert guidance: lead workshops and provide continuous improvement advice to resolve critical business challenges.
6. Implement complex changes: partner with SMEs and leaders to develop and execute key changes that align with business objectives and resolve operational impacts.
7. Manage risks and dependencies: identify risks and interdependencies, deploying contingencies to ensure seamless implementation.
8. Develop tools, documentation, and business cases: create schedules, communication plans, training materials, business cases, and process documentation to support effective change management.
Required Skills and Qualifications
As a successful candidate, you excel in navigating complex work environments, using strong facilitation, planning, and analytical skills to drive data-driven decisions.
* Holds a tertiary qualification or certification in business or project management, with strong experience leading transformational initiatives and service-driven projects across complex environments.
* Brings demonstrated leadership experience—ideally within the NDIS, Disability, Human Services, Child Safety, or Aged Care sectors—or has operated in roles such as Operations Manager or leader of a large service site.
* Possesses a solid understanding of general business operations, including financial acumen and experience leading multidisciplinary teams.
* Skilled in managing cross-department collaboration, integrating people, processes, and technology to deliver strategic outcomes.
* Experienced working in regulated environments where safety, compliance, and client experience are paramount.
* Highly proficient in analyzing data to inform decisions, prioritize improvements, and measure impact.
* Strong problem-solving capability, with the ability to identify issues, determine root causes, and implement effective, sustainable solutions.
* Knowledgeable in process improvement methodologies, change management, and systems integration, with the ability to apply structured approaches to deliver organizational uplift.
* Experience within the Disability Sector is desirable.
Benefits
* Salary packaging benefits – package up to $15,900 of your annual salary tax-free.
* Use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation, etc.).
* An Employee Assistance Program – a free and confidential counselling service available to all staff and their families.
* Discounts on corporate private health insurance plans, white goods, and appliances.
* Paid parental leave.
* Reward and recognition program.
* Free flu vaccinations.
How to Join
Before commencing with our organization, you will be required to undergo a 'Fit2Work' National Criminal History Check and hold or be willing to obtain a Working with Children Check (Blue Card) and NDIS Worker Screening Check (Yellow Card).
Apply now if this is the opportunity for you, we look forward to hearing from you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Individual and Family Services