Overview
Join to apply for the Leader, Claims Operations role at Suncorp Group. This is a 12-month max term contract opportunity located in Sydney. Lead a high-performing team delivering customer-focused outcomes and contribute to strategic goals in a culture of collaboration and continuous improvement.
What You’ll Do
- Lead and coach a team of Claims Support Officers, Injury Coders, and Technical Officers to achieve operational excellence.
- Analyse performance data to identify trends and drive continuous improvement.
- Ensure compliance with legislative requirements and manage operational risks effectively.
- Promote a adaptable, inclusive, and engaged team culture that embraces innovation and change.
- Align team objectives with broader business strategy to maximise scale and impact.
What You’ll Bring
- Proven experience leading first-line teams, ideally within claims or insurance operations.
- Solid analytical skills to interpret data and inform decision-making.
- Ability to manage partnered teams and deliver outcomes through collaborative models.
- Experience in operational improvement across systems and processes.
- A versatile and adaptive approach to change, with a focus on coaching and development.
What You’ll Enjoy
Access our Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are strongest when our workforce reflects the communities in which we live and operate. We are committed to an inclusive culture, flexible work options, career development, internal mobility, and building connected relationships with our teams and customers.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance and Sales
Industries
Financial Services and Insurance
Note: This description reflects current role responsibilities and qualifications; it is subject to change. EEO statements and related company information are available on the official careers page.
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📌 Leader, Claims Operations
🏢 Suncorp Group
📍 Melbourne