Operational Leadership Role: Customer Risk Management Expertise
We are seeking an experienced professional to lead the operational management and review of customer risk-driven processes in relation to financial crime. The successful candidate will focus on safer gambling and harm minimisation from end-to-end client processes.
This role involves setting up and managing centralised customer information and event management processes, as well as the exclusion and WOL process. You will engage with key stakeholders to develop and uplift operational processes and ensure compliance with regulatory obligations.
Key Responsibilities:
* Develop and implement effective operational processes for customer risk management.
* Manage centralised customer information and event management processes.
* Ensure compliance with regulatory obligations.
* Engage with key stakeholders to uplift operational processes.
Requirements:
* Strong technical knowledge of financial crime and exclusions obligations.
* Experience in reading and interpreting legislation.
* Proven track record of successful operational experience in financial crime.
* Ability to manage a team and facilitate change.
About the Opportunity:
The company is Australia's leading integrated resort company, attracting millions of guests each year. Our properties across Sydney, Brisbane, and the Gold Coast offer world-class tourist destinations with award-winning restaurants, bars, cafes, accommodation, and entertainment options.