Title
Sales and Rental Associate / Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
369 Prince Street
Sydney, NS
Job Description
* Help our customers through the selling and renting of musical instruments and gear
* Define the individual needs of every customer and match those needs with the right combination of our products and services
* Demonstrate recommended products to customers and explain their features and benefits
* Answer telephone calls in a timely and professional manner
* Follow up on product orders with customers and suppliers
* Use our common sense approach with customers to troubleshoot and solve problems
* Maintain in-depth and current knowledge of our products, policies and procedures
* Attend weekly staff meetings and periodic training sessions
* Merchandise store to create an inviting environment for customers to shop
* Participate in store maintenance, warehouse duties, and other related tasks
* Collection of accounts receivable, outstanding rentals, and bad debts
* Credit approvals for term and balance forward accounts
* Credit approvals for consumer and commercial account rentals
* Assist customers inquiring about their accounts and rents
* Locate new contact information for credit customers
* Perform sundry account maintenance
* Registration of accounts through Personal Property Registry
* Work with Equifax reports and their reporting criteria
* Work with Small Claims Courts system
* Provide regular status reports to the Store Manager
* Provide monthly status reports to the Account Services Regional Manager
Job Requirements
* Must be a musician who plays at least one instrument
* Must be able to work weekdays, weeknights and weekends
* Excellent verbal communication skills
* Excellent interpersonal, communication and negotiation skills
* Positive attitude and steady composure
* Proven strong work ethic and commitment
* High levels of energy and enthusiasm
* Ability to provide a high level of customer service, both in-store and over the phone
* Ability to excel in a fast-paced environment
* Ability to recommend solutions in a confident and assertive manner
* Good organizational skills and attention to detail
* Previous experience in retail or sales is an asset
* Must be able to work weekdays, weeknights and weekends
* Ability to take initiative and work independently
* Ability to lift and carry large boxes
* Ability to take ownership of tasks and follow them through to resolution
* Basic knowledge of Microsoft Office (Excel, Word, Outlook)
* Experience with consumer credit and collections an asset