Customer Service Officer | Community Bank Maldon | VIC
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It starts here. With Bendigo Bank… and you.
We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.
Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.
In this dynamic and high-impact role, you’ll make your mark by:
* Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
* Supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings
* Being the face of the branch and customer service. Handling transactions, cash, queries, and paperwork while keeping risk considerations at the forefront
* Embracing lifelong learning with on-the-job training and external development opportunities
* Building connections by supporting our customers, giving back, and making communities better — all while having fun!
This is a permanent, full-time position located in Community Bank Maldon .
What you’ll bring to the role
To succeed, you should consistently deliver exceptional customer service. We’d love you to have:
* Experience in a customer service environment and achieving targets
* Strong attention to detail for secure, accurate transactions with a risk mindset
* Confidence in communicating face-to-face and over the phone
* Eagerness to understand and communicate what makes our bank different
* Drive for collaboration and teamwork
* Experience in banking and finance is a plus but not essential
Our Community Banking model
Community Banking operates on a shared revenue, 'profit-with-purpose' model, reinvesting profits into local initiatives like infrastructure, events, and scholarships. Joining a Community Bank branch means supporting local growth and building meaningful relationships.
Why work with us?
* Make a big impact that benefits customers and communities
* Be more than just a number in a diverse, valuing team
* Enjoy career growth and flexibility with supportive policies
You’ll also access benefits like:
* Health and wellbeing support, gym discounts, private health insurance, and Employee Assistance Program (EAP)
* Learning opportunities through our corporate university ‘BEN U’
We’re making better, bigger. And we’ll get there with you.
If you’re ready to be our next customer service expert, apply now!
Note: After applying, you’ll receive an email to complete a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes.
We value diversity and inclusion. Please contact us if you need adjustments for the application or interview process.
Learn more about our roles here -
Screening and interviews may start before the closing date. We respond to all candidates.
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