Customer Care Role Overview
We are seeking an individual to join our team as a Customer Care Coordinator in the Adelaide Metro area. In this role, you will engage with customers through various channels, providing tailored product information and scheduling appointments for hearing assessments.
This is a fantastic opportunity to work in a customer-centric environment, collaborating with a talented team to deliver exceptional results.
Your primary responsibilities will include:
* Providing excellent customer service via phone, email, and in-person interactions;
* Scheduling appointments for hearing assessments and guiding customers through our innovative range of devices and accessories;
* Resolving customer concerns efficiently and contributing to local marketing efforts;
To be successful in this role, you will require:
* At least 2 years of experience in delivering customer service;
* Good computer literacy and ability to navigate software programs;
* Australian or New Zealand citizenship, permanent residency, or valid working rights.
In return for your hard work and dedication, we offer a competitive remuneration package, ongoing training and professional development opportunities, clinic incentives, and access to an Employee Assistance Program.
Join us in creating an inclusive employee experience where everyone feels valued and supported.