Primary Location ACT - Canberra
Job Description Summary The Community Engagement & Complaints Coordinator (ACT) plays a vital role in fostering positive community relations across the ACT, where Service Stream and its clients are delivering construction projects.
About the Role
The position ensures all engagement activities are compliant with Commonwealth and ACT legislation, including the Telecommunications Act 1997 and relevant ACT planning and environmental requirements, while reflecting Service Stream’s commitment to transparency and accountability.
Key responsibilities:
In this role, the coordinator will:
- Proactively engage with ACT residents, stakeholders, and community groups to build and maintain constructive relationships.
- Manage and resolve enquiries, complaints, and compliments in a timely and professional manner.
- Provide guidance and support to project teams, drawing on a robust understanding of engagement processes, contractual obligations, and legal requirements relevant to the ACT.
- Coordinate, plan, and deliver community events, meetings, and site-based engagement activities specific to the ACT rollout.
- As part of the Land Access, Stakeholder & Community Engagement team, the coordinator also contributes to broader program objectives and may support other functions on an ad hoc basis. This role is critical in ensuring Service Stream’s ACT projects remain compliant while maintaining community trust and positive public sentiment.
- Identify and liaise with government, private authorities/individuals and other groups affected by proposed, current and previous projects
Create and implement efficient community engagement strategies to create positive sentiment of Service Stream and its clients
Receive, investigate and manage queries, complaints and compliments with relevant project and/or stakeholders
Government, Council, Body Corporate/, Building Management, End User, Complainant, Council Members of Public or other contact will be required
Work collaboratively within the Land Access, Stakeholder & Community Engagement team to support various projects across the business
Qualifications / Experience
Courteous and effective stakeholder communications skills essential
Experience in community engagement and/or escalated complaints management are highly desirable
Familiarity with ACT-specific legislation and or experience liaising with City and Environmental Directorate (CED, formally TCCS) is desirable
Previous experience in Project/Construction/Environmental background /experience desirable
IAP2 is not required but highly desirable
Located in ACT or vicinity
Qualities Sought
Initiative - work autonomously and responsibly.
Excellent liaison/communication/writing skills.
Excellent attention to detail
Problem solving, adaptability.
Highly organized and responsible - effective time management and prioritisation skills.
Ability to work under pressure and meet deadlines.
Able and willing to learn and develop in the role
Work as an effective and supportive team player.
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
Please submit your interest with the apply button. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department Construction
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
📌 Community Engagement & Complaints Coordinator - ACT
🏢 Service Stream
📍 Canberra