* Enhance your career with the largest regional healthcare service in Victoria
* Enjoy a rewarding position in a supportive team environment!
* Temporary full-time opportunity (80 hours per fortnight paretnal leave relief) includes ADO's | 5 weeks annual leave pro rata | salary packaging
About the role
The role of Receptionist (Grade 1) Community Health is to provide an effective and efficient reception/administrative service across Barwon Health sites and contribute to the overall performance of Barwon Health to ensure high quality customer service. A focus of this role is ensuring that the administration functions support the patient journey core principles of access and patient centred care with a high standard of quality.
Key Responsibilities
* Provide professional front-of-house reception services, welcoming clients, visitors and the public and assisting with general enquiries.
* Manage incoming telephone calls and enquiries, directing them to the appropriate staff or department in a courteous and timely manner.
* Deliver accurate, clear and up-to-date information to clients and visitors, ensuring a responsive and customer-focused service.
* Process and maintain patient correspondence, registrations and requests through accurate data entry and record management in IPMS and related systems.
* Support service operations by participating in patient/staff rounding and AIDET practices, assisting with the Needle and Syringe Exchange Program, and handling cash receipting and banking in line with policy.
What we’re looking for
* Current Victorian Driver’s Licence and reliable transport.
* Demonstrated experience in a busy reception or administrative role within a confidential environment.
* Strong computer and keyboard skills, including proficiency in Microsoft Word, Excel, Outlook, internet use and electronic information systems/databases.
* Excellent interpersonal and communication skills, with a courteous approach and strong commitment to confidentiality and patient privacy.
* Ability to prioritise tasks, work independently, and manage multiple responsibilities effectively in a high-pressure environment.
Position Description
Please note Barwon Health will only
All appointments are subject to:
* Satisfactory Police Record Check
* Immunisation Status Clearance
* Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.