IT SUPPORT TECHNICIAN Gilman- Adelaide Looking to kickstart your IT career?
At The Shoe Group, we're all about helping Australians find the perfect fit – and now we're searching for someone to do the same for our IT team
We are on the hunt for an IT Support Technician who is solutions focused, approachable, and eager to grow.
This role is ideal for those in the early stages of their IT career, whether you are a recent graduate or have 1 to 2 years technical support experience.
You will be part of a supportive team environment with clear development pathways into Level 2 Support, Application Support, or IT Project roles.
Key Responsibilities Provide first line technical support to our retail stores and Support Centre team.
Troubleshoot and resolve issues across POS systems, payment devices, laptops, printers, and networks.
Log, prioritise, and escalate tickets, ensuring timely communication and resolution.
Assist with hardware setup, configuration, and on site support when required.
Maintain accurate documentation, contribute to the IT knowledge base, and support IT projects and rollouts.
Rostered coverage aligned with retail store trading hours, including participation in an on-call roster for out-of-hours support.
Skills