TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.
Strong candidates will be curious, efficient practitioners who are motivated to succeed in a quick-paced environment and comfortable working both with an agent team and with a Government client.Remote position, but candidate must reside in the Hampton Roads areaResponsibilitiesParticipate in efforts to improve overall performanceSupervise and manage overall contact center operationsWorkforce management and schedule managementQuality assurancePerformance managementReinforce training and coaching contact center agentsDirect customer support, when neededEngage with client and respond to Government requestsOther duties, as assignedQualificationsHS diploma (or equivalent) is required4 years of contact center experience2 years of contact center supervisor experienceMust be able to obtain and maintain government agency suitability requirements as a condition of employmentA reliable, hard-wired internet connection is required
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📌 Remote Call Center Supervisor
🏢 TechOp Solutions International
📍 Coffs Harbour