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Retail customer service

Kalgoorlie
Stratco
Customer Services agent
Posted: 9 January
Offer description

Do you have experience in logistics or an interest in the building industry? Do you enjoy interacting with customers? This hybrid position could be perfect for you

We currently have an opportunity available at our Home Improvement Store in Kalgoorlie. This position involves working in the yard and being responsible for stock control, while also working as part of our retail team and assisting customers. You will liaise with our retail and trade customer base, servicing a wide range of our products to ensure that our customers get exactly what they need

This is a full-time, permanent opportunity working Monday to Friday. The store is open Monday to Friday 8.00am to 4.00pm.

Duties include:

* Picking, packing and scanning stock ready for pick-up.
* Load customer vehicles via forklift according to the safety guidelines.
* Move stock and finished goods around the yard and surrounding environment safely.
* Maintain stock records and stock movements via scanners.
* Print out vehicle load sheets, plan the load and placement onto delivery trucks.
* Unload supplier vehicles and receive stock.
* Greet and serve customers, ensuring that orders are ready for collection.
* Liaise with other internal and external stakeholders to efficiently and effectively resolve any concerns raised by the customer.
* Assist the Retail Team with in-store duties as required – customer service, stock shelves, maintain displays and assist with general store maintenance.
* General housekeeping duties to ensure a tidy work environment.
* Strict adherence to critical safety rules and contributing to a safe working environment.

Skills and attributes:

* Current Forklift Licence is essential.
* Forklift experience including loading, unloading and manoeuvring in various environments while following strict safety protocols.
* Previous experience within retail/customer service highly desirable.
* Highly organised with the ability to work in a fast-paced team environment.
* Customer-centric approach, with a willingness to enhance the customer experience by working with enthusiasm, energy and pace.
* Commitment to operating the forklift safety, taking care of our customers, staff and products.

Rewards and benefits

Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

About Stratco

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

Our EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you've always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'.

To see more information about Stratco and our careers please visit

Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.

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