Join to apply for the Senior Service Desk Officer role at Department of Justice QLD.Department of Justice QLD provided pay rangeThis range is provided by Department of Justice QLD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$87,790.00/yr - A$96,217.00/yr.We’re offering an exciting 12-month temporary role with a possible extension for a Senior Client Support Officer (AO4) at the Court Service Centre, Department of Justice.You’ll provide first and second-level support to judicial staff and court teams, ensuring that critical court technologies are up and running smoothly.What you'll doBe the first point of contact for technical support, providing responsive and reliable service across multiple channels.Offer hands-on desktop support—think installation, troubleshooting, and resolving technical issues on a variety of devices like desktops, laptops, and printers.Assist with user training for key systems and applications, including Microsoft Office 365 and court-related technologies.Who we're looking forStrong technical know-how in Microsoft Windows 10, Office 365, and ability to learn other key court applications.A keen problem solver who thrives in high-pressure, fast-paced environments.Experience in ITIL processes (incident/request management) and a solid understanding of providing customer service in a tech-driven context.A positive, proactive attitude with a commitment to ensuring the smooth operation of Queensland’s court system.Why you should apply$87,790 to $96,217 per annum + 12.75% superannuation + 17.5% leave loading.Flexible and hybrid work.Work alongside a talented team, offering proactive solutions and helping to drive the ongoing transformation of Queensland’s courts.To apply, submit your application via Smart Jobs with the followingResume (3-4 pages) including two referees.Cover letter (1 page) addressing your top 3 strengths for the role and how your skills and experience align with the key responsibilities.For further inquiries, contact: Jodie Wigley, Manager, Court Service Centre, 3738 7780 and jodie.wigley@justice.qld.gov.au.Closing Date: Tuesday, 29th April 2025.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesGovernment Administration
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