**Key Responsibilities**:
Guest Services: Provide outstanding guest services and ensure customer satisfaction by addressing guest inquiries, requests, and concerns promptly and professionally.
Operational Efficiency: Oversee the smooth daily operation of the lodge, including housekeeping, maintenance, and front desk activities.
Flexibility: Demonstrate flexibility in working hours, including weekends and public holidays. Be prepared to conduct Night Audit when required to ensure front desk coverage.
Bookings and Sales: Develop and maintain lodge bookings by effectively utilizing reservations systems and software. Maximize sales opportunities through proactive guest engagement.
Team Management: Lead and motivate the front office and guest services team to deliver excellent customer experiences.
Financial Management: Assist in budget planning and monitor financial performance, including revenue and expenses.
**Qualifications and Requirements**:
Experience: A minimum of [X years] of experience in a similar role within the hospitality industry.
Communication Skills: Excellent verbal and written communication skills.
Customer Focus: A strong customer service orientation with the ability to handle guest inquiries and resolve issues effectively.
Flexibility: Willingness to work flexible hours, including weekends and public holidays.
Technical Skills: Proficiency in reservations systems and software.
Team Leadership: Proven leadership and team management skills.
Attention to Detail: Strong attention to detail in maintaining lodge cleanliness and appearance.
Problem Solving: Ability to think critically and make decisions in high-pressure situations.
Legal Requirements: Must have the right to work in Australia.
**Job Type**: Permanent
**Salary**: Up to $85,000.00 per year
Schedule:
- Rotating roster
Work Location: In person